Lots of persons who start using their very first hosting account, or switch companies, typically have inquiries with regards to how given operations are completed or stumble upon predicaments when setting up various things such as e-mails, website settings, etc. Because of this, many hosting providers have prepared documentation with common questions and problems so as to help their customers obtain info swiftly and easily. Consequently, the tech support staff can dedicate more time to actual issues that given customers may be encountering, as the solution for the smaller things will be available on the Internet and clients will be able to easily handle them without getting in touch with the tech support staff. Having in-depth documentation is pretty important, especially for new customers with zero past experience, as the web hosting service entails heaps of features and lots of individuals can become baffled about what action to take. A good knowledge base can both help you accomplish the things that you wish and get to know how the hosting service functions as a whole.

Extensive Online Documentation in Website Hosting

If you have purchased your first website hosting plan through our company or have migrated your website over to us, you will become familiar with our services and our custom-built Hepsia hosting Control Panel in no time due to the fact that we have prepared an in-depth knowledge base where you can find all the information that you’ll ever need – both general info in regard to the hosting service as a whole and more specific info about the separate features that you can use and the issues that you could experience. The articles themselves are available in two places. The whole article list is accessible through the Help section of the Control Panel. You can read relevant articles about the different functions in each Control Panel section too. You can become aware of how to do basically everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles feature comprehensive instructions, so you’ll never get disorientated on account of an ambiguous text. Needless to say, if you run into a more specific problem and you are unable to find an adequate solution in our knowledge base, you can touch base with our customer support team members 24x7.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled an extensive online knowledge base for all our present and prospective clients, so if you get a semi-dedicated server account through us, you’ll be able to find any information that you need at any time. We have a host of informative help articles, which will help you better understand what is happening in your semi-dedicated account – "What is PHP?" and "What are file access permissions?" are only 2 instances. Our comprehensive tutorials will help you accomplish anything you want – uncompress an archive, import a database, redirect a domain name, and so on. On top of that, we also have troubleshooting instructions, which will enable you to discover what induces a specific problem and the feasible solutions for it. In case you’re unable to send e-mails or your domain name returns a 500 Internal Server Error message, for instance, you can check our knowledge base and repair the issue instantaneously. You can access the articles through any section of the Control Panel, as well as through the all-inclusive Help section.