If you have purchased a hosting plan and you’ve got certain inquiries relating to a concrete function/feature, or in case you have experienced a certain challenge and you require help, you should be able to contact the respective customer support team. All hosting companies use a ticketing system irrespective of whether they offer other ways of contacting them along with it or not, since the best way to resolve a problem most often is to use a ticket. This form of correspondence makes the replies exchanged by both parties easy to track and allows the customer support staff members to escalate the situation if, for example, an administrator needs to get involved. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you will have to have at least two separate accounts to get in touch with the support staff and to actually administer the hosting space. Incessantly signing in and out of different accounts may sometimes be a bore, not to mention the fact that it takes quite a while for the vast majority of hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Website Hosting

Our website hosting plans include an integrated support ticket system, which is an essential part of our in-house developed Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia will enable you to manage everything related to the hosting service itself in one and the same location – invoices, files, emails, tickets, etc., eliminating the need to log in and out of different admin consoles. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with just a few clicks without needing to log out of your hosting Control Panel. During the process, you can pick a category and our system will present you with a number of informative articles, which will provide you with additional information and which may help you resolve any particular issue before you actually post a ticket. We guarantee a support ticket response time of no more than 60 minutes, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is far more efficient to manage everything in a single location, so we have implemented a support ticket system into the in-house built Hepsia hosting Control Panel, which comes with each semi-dedicated server plan. This will enable you to handle the communication with our customer support team along with your data, which implies that you won’t need to memorize one more login name for some other admin interface. You will be able to send a new ticket or to track down the status of an old one with less than several clicks while you’re browsing the files hosted in your semi-dedicated account. You can also go through older tickets using a clever search filter or take a look at applicable knowledgebase articles, which include solutions to commonly encountered complications. The built-in trouble ticket system is monitored 24/7/365 with the maximum response time being just one hour, so there’ll always be somebody to assist you.