Should you ever experience a problem with your site and be incapable of handling it yourself, ask the respective web hosting company’s client support staff to help you bring the site back online. A fast solution would be the perfect scenario, but a lot of hosting companies answer within 24 hours or even more, especially if you are dealing with a reseller. Even if your problem can be fixed swiftly, your site may not function correctly or may not be reachable at all for a prolonged span of time, so you may lose potential clients as it is highly unlikely that anyone would return to a site that’s broken. With this in mind, you ought to make certain not only that you can touch base with your web hosting provider, but also that they can reply and assist you in a well-timed manner. If a script update doesn’t go smoothly or if you delete something accidentally, for instance, the website should be fixed swiftly so as to prevent prolonged unavailability.

One-Hour Response Guarantee in Website Hosting

Our website hosting plans come with a sixty-minute response guarantee, which implies that irrespective of what query or problem you might have, we’ll always be there to lend a hand. Actually, it rarely takes more than half an hour to get an issue solved or a query answered, and this is valid for both sales and technical matters. Our tech support staff reps will be at your disposal 24/7, even on weekends and official holidays, which goes to say that you’ll obtain quick assistance at any time. We realize just how expensive time can be, so by the time we answer your trouble ticket or e-mail, we will have probed into the issue and, if we haven’t come up with a solution, we will provide you with more information on what you need to do on your end, if the circumstances demand it. With our support service, you can be sure that there will be somebody to assist you right away, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a trouble ticket from your web hosting Control Panel or write an email regarding your semi-dedicated server, you will obtain a reply within 60 minutes max. You can contact us at all times in regard to technical, general or billing matters and given the fact that we will be at your disposal 24x7x365, you will always obtain help in a timely manner. Based on the particular question or issue, we will give you more information, resolve the predicament if it’s been caused by something within our reach or instruct you on what to do on your end in case you have to configure a certain setting for a web-based app that we cannot access. You can forget about waiting around for a day for every response. As it is, in most cases we answer emails and tickets within 20 to 25 minutes max.