Being able to contact your website hosting company if you have any type of questions or experience any troubles is really important and how fast they will respond and take action can be essential, in particular when your website is business-oriented, as more downtime could mean losing potential customers. The support solutions are also one way to identify actual suppliers from resellers. The latter usually answer just to e-mails or support tickets and you may need to wait for a whole day or more so as to receive a response. In case your trouble involves several replies, you could end up losing several days to have a simple problem solved. When you use a genuine and trustworthy website hosting provider, you should be in a position to get in touch with the support anytime and receive a prompt reply whatever the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Website Hosting

We supply 24/7 customer, billing and technical support for all our website hosting plans. Even if you aren't our client yet and you have some questions, we can help you without delay and provide you with the needed information, in order to give you the choice to make an informed decision when you acquire your new hosting account. We're available any time, including holidays and weekends, and we supply various options for communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your benefit, we now have multiple phone numbers globally, therefore you're able to call the one that is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The typical response time is no more than 15-20 min, so you can forget all about waiting for several days to receive support for any kind of task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you'll be able to reap the benefits of our 24/7 technical support services even on public holidays. All of your sites will be available all the time and so will we. With numerous communication options, you will be able to select the optimal method to get in touch with us and inquire about our services in case you don't have an account yet, or request assistance in case you are already our customer. You'll be able to give us a call, have a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options feature 1-hour answer time guarantee, although it rarely takes more than 20 minutes to get assistance regardless of the complexity of the trouble. With our customer and technical support services, we are there for you when you need us, not a few days after that.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we supply feature 24/7 support via various means of communication and with a 1-hour maximum response time guarantee. In case you want to find out more about the plans or you have various general or billing questions, you are able to phone one of the local numbers we have around the globe or you could use our live chat support and speak to a live representative. For strictly tech matters that need some help from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail message, because all these channels are more appropriate to monitor a given matter. The answer time for them rarely is more than 30 mins, which means that you can forget about having to wait for a whole day in order to get assistance. The support service is available for all the server-related matters, as well as the pre-installed software. In case you want assistance for third-party apps, you can consider acquiring the Managed Services upgrade that we offer for all of the plans.