Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • All your support requests will be replied to in maximum 60 min after the trouble ticket or e–mail has been submitted. If your case calls for additional assistance from a server administrator, we will direct the support ticket or the e–mail to the person in charge, right away and we will leave a comment to notify you that more time will be required for discovering the best solution. Furthermore if you make use of the Managed Services package, all of the server administration services included there will be executed whenever you decide.

  • Top quality support service

  • An Outstanding Customer Support Service

  • If you require any assistance while working with the Site Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server on your behalf, you can touch base with our tech support team at any moment via the ticketing system. Additionally, in case you require help managing your dedicated server, you can order our Managed Services package, that includes OS updates every week, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, backup space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each dedicated web hosting plan comes with our free Site Control Panel, which features an extensive knowledgebase and a set of educational video tutorials. Whenever you need help with the Site Control Panel, just press the Videos or Help buttons located in the upper right corner.