Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Reply Guarantee

  • Each ticket you post to our customer support Department will be attended to in about one hour. The general queries shall be responded to asap. Nevertheless, if the assistance inquiry you have submitted needs help from a trained admin technician, we’ll forward the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Expert Tech Help And Support Service

  • We deliver around the clock client help by using a ultra–fast ticketing application built into your Control Panel. You may write to us all the time about any of the software applications that come installed in advance on your virtual server, this includes the selected OS, the server admin panel and our custom designed Site Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • Each part of the Site Control Panel that is included free–of–charge with your VPS has an internal collection of articles. One can find a variety of illustrative how–to articles and a choice of step by step video courses that illustrate all the normal web site management jobs. You can gain access to them by clicking on the Help or Video control keys in the top right part of each Control Panel section.